You’ve been in a car accident or your car has experienced some cosmetic/structural damage because of bad situations. Either way, you want the dents, dings and scratches fixed as soon as entirely possible. Entrusting your prize vehicle to site to website auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have the best interest at heart.
Take for instance current “Sierra Vista Herald” news report declaring, “Auto repair shops to be witnessed.” Seems Arizona’s new attorney general is putting a sting operation into effect in new york state that will “determine if those in the business of car repair are now being honest with their customers.”
What prompted the fact that such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers their cars require expensive add-on services when they don’t. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them within a lowball estimate.
In light of situations like these, it’s no wonder recognition is being handed out by the Better Business Bureau and other watchdog organizations to auto body repair services that get their customers’ best interests in mind. Recently, EMC Publishers reported that your “Local auto repair shop [had been] recognized by BBB for its quality.”
The auto repair shop was selected by a “panel of judges which include business and community leaders” who investigated business practices and anecdotal customer service stories to choose a visit. Honest and integrity in all areas of business by the auto repair service provider secured the win.
One of the approaches the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective end up being getting you back within road quickly and with the confidence that your vehicle has been restored as part of your complete satisfaction. ICAR Gold class certification also helps to ensure that your auto repair technicians have obtained the highest credentials in the industry to get the task finished right.
Another way that will the auto repair shop walked away with no honor was by taking the time promote to its customers, in plain, non-technical language, what repairs their car needed and what options were available all of them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative material. Watch out for auto body shops that use knock-offs or cheap imitations but ask you for just slightly compared to a competitor because of this committed to the actual deal and backs it up by using a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in driving a car that you’re being ripped off through your auto repair garage. A reputable car body team focuses on taking that stress out for the process with attention to detail from quote, to insurance agency document approvals, all the way up through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777